Returns & Exchanges

At MelodySusie, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, you may return it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure the items are in their original packaging, unused, and include all accessories before securely sealing the box.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked carrier to send the package back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.