Frequently Asked Questions
Everything you need to know about your MelodySusie experience.
What is the warranty period for MelodySusie nail drills?
All MelodySusie nail drills and electronic devices come with a comprehensive 6-month warranty covering manufacturing defects. You can also extend this warranty by registering your product on our official website.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
Are your UV/LED nail lamps compatible with all gel brands?
Yes, our high-power UV/LED lamps are designed with dual light source technology (365nm+405nm), making them compatible with almost all types of gel polishes, including base coats, top coats, color gels, and hard gels.
How do I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order status directly through your MelodySusie account dashboard.
Do you offer professional discounts for salon owners?
Yes, we have a dedicated Professional Program for licensed technicians and salon owners. Please contact our support team with your credentials to apply for wholesale pricing and bulk discounts.